Refunds & Return Policy

Refunds & Return Policy

At vevemo.com, we are committed to providing you with high-quality products that truly make a difference in your daily life. We believe in the effectiveness of our curated selection and recommend using your items for a minimum of 14 days before considering a return.

If you are not fully satisfied with your purchase after this initial period and within our 60-day money-back guarantee, please contact us at contact@vevemo.com.

Cancellation Policy

Any changes or cancellations to an order must be made within 24 hours of placement. Beyond this timeframe, we may be unable to accommodate your request as the order will have already entered the processing phase. If a cancellation is confirmed within the 24-hour window, your refund will be processed within 7 business days.

60-Day Money-Back Guarantee

We are confident that our products deliver results. We encourage you to try them for at least 14 days to experience the full benefits of the vevemo.com standard. If you remain unsatisfied, you may return the items after day 14, provided it is within the 60-day period from the date of purchase. Please note: Shipping fees (where applicable) are non-refundable.

How to Initiate a Return

To start a return process, please reach out to our support team by filling out the form on our Contact Us page or by emailing us directly at contact@vevemo.com. To expedite the resolution, please include:

  • Your Order Number

  • The Name and Email address used to place the order

Damaged Items

We take great pride in our packaging to ensure your order arrives safely. We define a "damaged item" as a product with a clear defect or physical breakage.

  • Note: Cosmetic damage to the outer packaging (dented boxes, etc.) while the product inside remains in perfect condition is not considered a damaged item.

If your item arrives defective, please notify us within 72 hours of delivery. Email contact@vevemo.com with a clear photo of the damage. We will review your claim and, if eligible, provide a replacement at no additional cost. We do not offer refunds or replacements for items damaged through normal wear and tear, misuse, or accidental breakage after use.

Shipping and Delivery

While we strive to deliver your order promptly, vevemo.com cannot be held responsible for shipping delays outside of our direct control (e.g., courier issues, customs delays, or extreme weather). If you experience delivery problems, please contact the courier service directly. We are not responsible for lost, stolen, or significantly delayed packages.

Incorrect Shipping Address

It is the customer's responsibility to ensure the shipping address is correct at checkout. If an error is made and we are not notified within 24 hours of the order placement, you will not be eligible for a resend or a refund.

vevemo.com reserves the right to modify this Return & Refund Policy at any time. It is the customer's responsibility to review the most recent version before purchasing. By completing a purchase and continuing to use our products, you indicate your full acceptance of this policy.