Shipping policy

Shipping and Delivery Policy

Thank you for choosing to shop at www.vevemo.com. Below are the terms and conditions that constitute our Shipping Policy.

Order Processing Time

All orders are normally processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that during high-volume periods (e.g., holidays or promotional campaigns), processing may experience slight delays. If there will be a significant delay in the shipment of your order, we will contact you via the information provided at checkout.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout, based on the destination, weight, and dimensions of the package.

Very important: Delivery is carried out and calculated strictly depending on the country or region where you are located. The estimated delivery time and available shipping methods will automatically adjust on the site according to your exact location. The displayed delivery times are estimates and can be influenced by external factors beyond our control (severe weather conditions, courier delays, or local customs procedures).

International Shipping and Customs Duties

We ship products internationally. However, your order may be subject to import duties, customs taxes, or other fees applied by the destination country once the package reaches it.

These additional charges fall exclusively under the customer's responsibility. www.vevemo.com does not collect these fees in advance and is not responsible for their payment or for delays caused by local customs departments.

Shipment Confirmation and Order Tracking

Once your order has been handed over to the courier, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will typically become active within 24 hours. You can track your delivery status by accessing the link provided by the courier or by contacting us at www.vevemo.com.

Incorrect or Incomplete Shipping Addresses

The buyer is responsible for providing a correct and complete shipping address at the time of placing the order. If a package cannot be delivered or is returned to us due to an incorrect or incomplete address provided, the customer will be responsible for the costs associated with reshipping the product.

Damaged or Lost Packages in Transit

Please inspect your order upon receipt. If you received a visibly damaged package, please contact us immediately by visiting www.vevemo.com. It is important to keep all packaging materials and damaged goods exactly as they were received to initiate a claim with the courier company.

If your package was lost in transit or has significantly exceeded the estimated delivery time, please contact us to investigate the situation and find a quick solution.

For any other questions or additional information related to the shipping process, you can always find us at www.vevemo.com.